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Fountain Cosmetics
Customer Service

Customer Service

If you have any questions, suggestions or complaints about our services, please fill in the customer feedback form below. We will do our best to respond within 2 working days.
Tel: + 61 2 9357 3004
Address: P O Box 334 Potts Point NSW 2011 Australia
How to buy Fountain products?

Find the product you want to buy and add it to the cart. After choosing a product, go to the checkout page, sign in to your account, or fill out billing details. Select payment methods and place order.

Payment options

We are committed to ensuring our customers have access to the latest in payment technology and to provide a range of convenient and secure payment options. Therefore, we have provided the following payment options:

  • SecurePay Credit Card
    Credit cards accepted: Visa, Mastercard, Amex, American Express
  • PayPal
    Customers in certain countries can now pay with Paypal, one of the world’s most popular online payment options.
  • Afterpay
    Fountain has partnered with Afterpay to give our customers flexibility to pay for their products. With Afterpay, you can enjoy your Fountain purchases today, and pay for them over 4 instalments.
How do I check on an order I have placed?
Do you accept international orders?
How long will it take to get my order?

Please allow 2 – 4 working days for delivery. This is a rough guide as delivery times vary depending on the service in your area.

What are Fountain's shipping rates?

Shipping is free within Australia. 2-4 days delivery.
No minimum order.

International orders are charged $15 flat rate. 7- 21 days delivery. Free International Shipping on orders over $95.

Can you send me samples of the products?
Yes, we provide samples upon request.
Samples are also sent with every order.
How long will it take to get my order?

Please allow 2 – 4 working days for delivery. This is a rough guide as delivery times vary depending on the service in your area.

Do you provide refunds?

Yes, we have a 30 day money back guarantee. Please contact us by e-mail or phone:
[email protected]
+61 (02) 9357 3004

Please note that we can only refund the postage costs for returning an item when:

1. We sent you the wrong item; or
2. The item is damaged or faulty. (In which case we will provide you with a reply paid postal address and authentication number).

Do you ship to my country?

We ship worldwide.

I am purchasing a gift; can I have my parcel gift wrapped?
Yes, you absolutely can!
Fountain is pleased to offer complimentary gift-wrapping for your online order. Please contact our customer service as soon as possible if you would like your order gift-wrapped after you order has placed.
You are able to nominate a shipping address that differs from your billing address during the check-out process.
Do Fountain products contain parabens?
No Fountain product contains parabens, colorants, artificial fragrance or mineral oils.
All ingredients use in Fountain products have been extensively researched, tested and assessed for their safety, efficacy and irritation potential. Every product formulation that Fountain’s manufactured is screened and tested for safety before it is marketed to consumers.
Are Fountain products tested on animals?
Fountain is against animal testing. We do not test our products on animals.
All Fountain products are tested on willing human participants.
Do you use preservatives in your products?
Products made with the addition of water (like creams and lotions) require a preservative system to protect against yeasts, moulds and bacteria. This ensures the safety of these products for human health. Products without water such as oils and balms are preservative free.
Order confirmation and tracking
Return and Refund Policy
How do I create account?
Please click on this link.
Why do I need account?
From your account dashboard you can view your recent orders, check the coupons you have or can earn, manage your shipping and billing addresses and edit your password and account details.
I forgot my password, what should I do?
Please click on this link here.
How do I update my info or edit my account?
You need to be loged in on Fountain Cosmetics website.
To change password please click here.
To manage your shipping and billing addresses click here.
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