Our 100% money back guarantee expires after 30 days from the date of order.
Please call Fountain Customer Care on (+61) 2 9357 3004 to obtain your return authorisation number (to be used at any Australia Post outlet).
If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling (+61) 2 9357 3004 or emailing [email protected]
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and we will advise what to do next.
If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. We recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.
If you require a refund, we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition.
Refunds will only be made against the original credit/debit card used.
Please package the item securely and include inside the package your order number, name and address.
Our Return address is:
P O Box 334
Please note that we can only refund the postage costs for returning an item when:
1. We sent you the wrong item; or
2. The item is damaged or faulty. (In which case we will provide you with a reply paid postal address and authentication number).
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact Fountain Customer Care:
Phone: (+61) 2 9357 3004
Email: [email protected]
Post: Customer Service Department, Fountain Cosmetics, PO BOX 334 Potts Point, NSW, 2011, Australia.