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Terms & Conditions
INTRODUCTIONS
Welcome to Fountain Cosmetics. Please take the time to read the following terms and conditions applicable to the use and enjoyment of products and services that are available on this website.
1) These terms and conditions form the basis of The Fountain Site. They are intended to protect both customers and the business. It is the customer’s responsibility to read and understand them, along with site policies such as the Privacy Policy and other customer service policies that govern the use of Fountain Cosmetics.
2) By browsing the site or placing an order, you agree to be bound by these terms and conditions listed below, as updated on a regular basis.
3) If you use the Fountain Site to purchase goods, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
4) Orders can only be placed with Fountain Cosmetics by persons with the capacity to contract, who are over the age of 18.
REVIEW OF TERMS AND CONDITIONS
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
SHIPPING
Fountain Cosmetics can only ship to a limited number of countries that are listed on our shipping section. To discuss shipping to a country not listed here please email us at info@fountaincosmetics.com.
Fountain Cosmetics is not responsible for customs charges and restrictions that vary from country to country and result from the importation of certain products. The purchaser remains responsible for all charges and fees incurred.
CONFIRMATION
All orders placed are an offer of purchase and are subject to acceptance by Fountain Cosmetics. If an order is not accepted, a full refund will occur at the earliest possible convenience.
PAYMENT
Fountain Cosmetics is under no obligation to ship any goods that have been ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds. All prices listed are inclusive of any Australian Goods and Services Tax applicable.
COMMENTS
Throughout the use of the site users may be invited to review certain products. If you do submit such reviews, you give Fountain Cosmetics permission to use, reproduce, modify and publish them in a royalty-free, irrevocable manner. You also permit Fountain Cosmetics to publish your first name and state or town.
Such reviews posted in no way represent the views or opinions of Fountain Cosmetics or its owners, shareholders, employees or others, but are the sole products of their creators.
PURCHASE OF GOODS
Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.
ADVICE AND INFORMATION
The advice and information contained within this website is of a general nature and is not intended to replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.
CONCLUSION OF TRANSACTION
1) All prices are in Australian Dollars.
2) When you place an order, the price quoted by us shall be inclusive of GST (Goods and Services Tax).
PRODUCT DESCRIPTIONS
1) Fountain and our suppliers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current or free from error.
2) If the product you purchased is not as described, please contact us immediately.
CUSTOMER SERVICE
Fountain will make every effort to reply to each member’s request/enquiry within 24-48 hours, however we cannot be held liable for any damages or costs if we cannot reply within this time frame. This is due to the complexity of running a support centre and the unique nature of each individual request.
CODE OF CONDUCT
Fountain believes in a fair go for all, and to serve our customers. Our Code of Business Conduct and Ethics (this “Code”) flows directly from our commitment to our mission and core values. We constantly aim for excellence and to provide value for both our customers and employees.
Our mission is to enhance every customer’s life. Relationships and trust form the foundation of our business.
We operate on the basis of responsiveness, openness, honesty and trust with our customers, business partners, and employees.
Under our Code, Fountain Cosmetics will:
– Operate with integrity, honesty and ethical conduct.
– Comply with applicable laws, rules and regulations.
– Promote internal reporting of violations of this code.
– Account for adherence to this code.
WE WILL DO THE RIGHT THING!
This Code applies to everyone at Fountain Cosmetics, including the owners and management. The Fountain Code of Conduct is measured against the highest possible standards of ethical business conduct. We set the bar that high for practical as well as inspirational reasons.
Our commitment to the highest standards helps us to hire great people, build great products, and attract loyal customers. Trust and mutual respect form the foundation of our success, and are things we need to earn every day.
SECURE PAYMENT
The security of our customers’ personal and credit card information is paramount to Fountain and we continue to invest in the development of robust security systems.
Access to our system is based on the authentication and authorisation of the user.
Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as your browser address will become https://www.fountaincosmetics.com, and a small padlock symbol will appear in the top left of your screen.
We also have secure firewall systems and daily scans in place, to ensure that any attempted intrusions are swiftly identified. We regularly engage with industry experts to seek the most up-to-date security advice.
RETURN POLICY
Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions of sale. We reserve the right to change this Return Policy at any time.
OUR RETURN POLICY IS REALLY SIMPLE
At Fountain Cosmetics we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We offer a 100% money back product satisfaction guarantee on products that are returned for any reason.
Our 100% money back guarantee expires after 30 days from the date of order.
YOUR RIGHT TO CHANGE YOUR MIND
We are committed to offering our customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, you may return any item in its original condition for a full refund within 30 days from date of order.
Please call Fountain Customer Care on (+61) 2 9357 3004 or emailing info@fountaincosmetics.com to obtain your return authorisation number (to be used at any Australia Post outlet).
WRONG ITEM RECEIVED/ ITEM NOT RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. Within the order packaging, you will find a dispatch note with details of your order.
If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling (+61) 2 9357 3004 or emailing info@fountaincosmetics.com.
DAMAGED OR FAULTY ITEMS
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us by calling (+61) 2 9357 3004 or emailing info@fountaincosmetics.com. You will need to tell us exactly what the fault is and we will advise what to do next.
If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. We recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.
If you require a refund, we will fully refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition. This means 100% money back in case the product is truly faulty/damaged.
Refunds will only be made against the original credit/debit card used.
WHAT TO DO TO RETURN YOUR ITEM TO US
When you contact us, we will provide you with all the information you need to return the product to us.
Please package the item securely and include inside the package your order number, name and address.
Our Return address is:
Fountain Cosmetics
P O Box 334
Potts Point
NSW 2011
Australia
Please note that we can only refund the postage costs for returning an item when:
1. We sent you the wrong item; or
2. The item is damaged or faulty. (In which case we will provide you with a reply paid postal address and authentication number).
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact Fountain Customer Care:
Phone: (+61) 2 9357 3004
Email: info@fountaincosmetics.com
Post: Customer Service Department,
Fountain Cosmetics, PO BOX 334 Potts Point,
NSW, 2011, Australia.